What will happen if I want to end my tenancy?
If you have already informed us that you wish to end your tenancy, we will contact you by phone to confirm whether you would still like to go ahead or if your plans have now changed.
If you do still wish to end your tenancy, we will carry out the final property ‘walk through’ using video conferencing, FaceTime or Skype where possible.
If a visit is required, we will contact you beforehand to ask you some questions to see if you or anyone in your household has coronavirus symptoms or is self-isolating.
If we need to carry out the visit in person, we have put in place additional health and safety measures to reduce the risk of infection. These include checking the property before you arrive, using hand sanitiser/gloves, avoiding excessive handling of paperwork, and maintaining a distance of at least 2m between you and the Stonewater colleague throughout the visit, including signing the paperwork.