What if my home is less than 12 months old?

If your home is less than 12 months old it is likely to be within something we refer to as the defects period. This is when the original build contractor for the property would come back to put right any defects.

  • Where defects occur which are non-urgent, residents should take a photograph where possible, or make a note of the defect
  • When the normal 12 month defects period approaches, one of the Stonewater team will be in touch with you to collate any unresolved defects
  • Defects will be remedied once the UK’s movement restrictions are lifted
  • Requests for emergency repairs should be requested in the usual way