Can I still apply for a mutual exchange?

During initial lockdown we took the decision to limit our mutual exchange service in order to comply with Government guidance. Now that restrictions have eased, we are reinstating this service.

The way that we complete mutual exchanges will be different as we need to work within the Government’s current guidance and ensure the wellbeing of our customers, colleagues and contractors. We will work with customers to explore the best way of completing their mutual exchange dependent upon their circumstances and will use technology wherever possible.

During the lockdown, we collated a list of people interested in mutual exchange and we will be making contact with those customers shortly. Please be aware that we have a backlog of enquiries that we need to work through and we also need to give our contractors a longer lead time than usual, so we appreciate your patience during this time.

Please note that we are aware that a number of providers are still unable to accept requests for mutual exchange. We are only able to complete exchanges where the reciprocal landlord are able to undertake their part of the process.

Localised Lockdowns

Where a local lockdown is introduced to manage spikes in the local infection rates, Stonewater will put a temporary hold on active mutual exchange applications where any property falls within the lockdown area. These applications will be resumed once lockdown arrangements are lifted.

During a local lockdown Stonewater will not accept any new applications for mutual exchange where any property falls within the lockdown area.