Can I still apply for a mutual exchange?
During the initial lockdown we took the decision to limit our mutual exchange service in order to comply with Government guidance but we have now reinstated this service.
The way that we complete mutual exchanges will be different as we need to work within the Government’s current guidance and ensure the wellbeing of our customers, colleagues and contractors. We will work with customers to explore the best way of completing their mutual exchange dependent upon their circumstances and will use technology wherever possible.
During the initial lockdown, we collated a list of people interested in mutual exchange and we have been making contact with those customers . Please be aware that we still have a backlog of enquiries that we need to work through and we also need to give our contractors a longer lead time than usual, so we appreciate your patience during this time.
Please note that we are aware that a number of providers are still unable to accept requests for mutual exchange. We are only able to complete exchanges where the reciprocal landlord are able to undertake their part of the process.