Noise nuisance and ‘The Noise App’

Did you know about ‘The Noise App’ which you can use to help you report noise nuisance? The app is free to download from your app store to use on your smart phone.

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Before you begin to use the app, it will ask you to register your details (the details you provide us with via the app are used for our records to enable us to see who the recordings have come from).

As part of the registration process you will:

  • Be asked to enter an 'investigator' - please type Stonewater and press select
  • Receive a confirmation email to acknowledge your registration

By using the app, you will be able to collect evidence to help us understand the noise you are experiencing to support our investigation.

Your recordings may be used when speaking to perpetrators or to support action against tenancies we may take. However, please be aware that even after you've collected evidence of noise nuisance, we may be limited in the action we can take.

Please only take a recording when the noise you are hearing changes. If the same noise you are hearing occurs for a long period of time, space your recordings 30 minutes apart and use the comment box within the app to provide more detail.

If you need more help with getting the app set up on your phone, there's a useful YouTube user guide that you can watch. Alternatively, you can contact us using one of the methods on our dedicated How to report Anti-social behaviour page - if you choose the telephone option, please ask to speak to someone in the Anti-Social Behaviour team.

We also recommend that you report noise nuisance to your local authorities Environmental Health department.