Stonewater launches ‘virtual community’ hubb for customers
Leading social housing provider Stonewater has launched a digital communications hub enabling its 30,000 customers across the country to access information online and take part in public forums, customer surveys, feedback sessions, and even prize draws.
The new Customer hubb can be accessed on any smartphone, tablet or computer and gives Stonewater’s customers the ability to discuss local opportunities, share good practice and find information about events and training.
“The Customer hubb, which stands for ‘Help Us Be Better’, is a new and exciting opportunity for our customers to talk to us and each other across the country in a fast and efficient way, creating a virtual community,” explains Clare Adams, Customer Involvement Project Officer for Stonewater. “We hope all our customers will find it easy to use and a much more convenient way to be involved. There is also the opportunity to have a say on Stonewater ‘hot topics’, giving us feedback so we can continue to improve our services. Customers who share their views are also being entered into our prize draws for a chance to win High Street vouchers.”
The hubb features a dedicated section called ‘Your space’, where customers can discuss local topics, ask for advice or just chat about any interests they may have. “We hope that this new instant communication system will help communities to grow and develop by sharing information, experience and knowledge,” says Clare.
Customers can also read and share information about community activities, events and opportunities within the ‘What’s on’ area of the HUBB forum.
Michelle Hocknull, Customer Involvement Specialist for Stonewater, explains: “A lot of work has gone into creating this innovative digital experience for customers and we are very excited about this.”
Stonewater’s new Customer hubb can be found at https://thehubb.stonewater.org/