Voice of the customer

We all want to feel listened to, right? So it should be as easy as possible to make your voice heard.

We put customers at the heart of everything we do and we want to highlight the key role you play in helping us improve your homes and estates.

As part of this, we’ve developed our ‘voice of the customer’ document in consultation with our customers. It sets out our approach to involving you in developing and delivering our services, and how we tailor them to make sure they’re right for you.

To find out more, please take a look at the document to see how you can influence and shape our services. If you’d like to get involved, please contact the Customer Involvement Team on 01202 319 119 or email us.

Our voice of the customer document

Read our voice of the customer document

Voice of the customer