Census 2018

Customer census 2018

From Thursday 6 September we are asking our residents to complete a customer census.

Those who return their responses to us by Wednesday 14 November will be entered into two prize draws to win one of two iPad 2018, 32GB with a 9.7” display.

Photo of the first prize winner Olivia Baah

**29/10/2018: Congratulations to Olivia Baah from Bedford who has won our first prize draw!**
Photo of the last prize winner Louise Spanner and a man**Update 27/11/2018: Congratulations to Louise Spanner who was drawn out of a hat of all completed census questionnaires that were sent to us by 14 November to win the last iPad prize draw.**

What is the census and why should you complete it?

Our valued resident, Ms K Rickard explains: "Over the upcoming months, Stonewater will be reaching out for your help so that they can better understand your needs as a resident to work towards creating more accessible systems that will manage any potential requirements.

To do this, Stonewater will be sending out a survey asking you what support you may need. Once they have all the necessary information they will then begin to make important changes.

I am registered as severely sight impaired, which causes me to be unable to read small print. However, by filling in the census to inform Stonewater of my specific needs, they will be able to contact me in the future, in a way that I can easily access.

Without providing valuable information like this to Stonewater they will be unable to move forward and provide the specific services you need and deserve.

Please participate in making this a more accessible and enabling experience for people that would otherwise be disabled."

However, the census is not just to help those with specific needs...

We aim to treat our customers as individuals so we're asking all our residents (excluding home ownership) to complete the census to offer, as far as is practical, a fair and equitable service.

The information you provide will help us to make decisions about our services to ensure we meet the different needs of our diverse customer base.

Frequently asked questions (FAQs)

We've produced a list of FAQs to support the census.

Contact us

If you have read our FAQs and still require assistance with your census return, please contact us.

Prize draw T&Cs

If you wish to enter our prize draw to win an iPad please read the important T&Cs