Reward Repairs Service

Customers in Reward Bronze will receive a reduced repairs service.

Reward Bronze repairs is limited to meeting the terms of our contract with customers, and our legal duties under Section 11 of the Landlord and Tenant Act 1985. This means that we would only be responsible for repairing the property structure and for keeping in working order installations for supplying water, gas, electricity and sanitation and for heating and hot water.

The reduced repairs service is in addition to our existing repair responsibilities outlined in our repairs handbook

Repair category

Repair description

Additional information

Basin

Basin – stained or chipped

Wall tiles to basin – loose or broken

Unless causing damage to property

Bath

Bath – stained or chipped

Bath panel - broken

Bath panel - loose

Wall tiles to basin – loose or broken

Unless causing damage to property

Door

Architrave - loose or damaged

Door bell (hard wired) - not working

Draughty door

Unless damaged

Flooring

Skirting boards - loose or damaged

Garage

Garage door - damaged or rotten

Unless trapped vehicle

Garage door - stiff or loose

Garage door lock - broken

Unless trapped vehicle

Gate

Gate - damaged

Gate - loose or sticking

Gate latch or catch - broken

Gatepost - damaged

Gatepost - loose

Glazing

Double glazed unit - misting up

Kitchen unit

Wall tiles - loose or broken

Unless causing damage to property

Worktop - damaged

Sink

Wall tiles around sink - loose or broken

Unless causing damage to property

Wall/ceiling (internal)

Air vent - broken

Wall plaster - loose or bulging

Wall plasterboard - damaged

Wall tiles - loose or broken

Unless causing damage to property

Window

Window cill - damaged or rotten