Reward Gold

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Benefits:

Customers will receive all services provided in Reward Silver plus:

  • Entry into prize draws – £1,000 cash prize draw every two months
  • More choice when we replace bathrooms and kitchens. Six choices of tiles, worktops, cupboards, unit handles and four choices of floorcovering.
  • £100 voucher to purchase accessory items for your kitchen and £50 voucher to purchase accessory items for your bathroom (when planned works are being undertaken).
  • Supply and fit of a keysafe on request.
  • Trimming of doors following carpet laying.
  • Golden ‘goodbye’ of £100 per year for every consecutive year of receiving Reward Gold, up to a maximum of five years. Payable when terminating a tenancy (not on mutual exchange), when property is handed back in an approved condition.

How to qualify for this level of service:

To qualify for this level of service, you need to have:

  • No debt on main rent account, or court costs, for previous 12 months.
  • And, no proven incident of anti-social behaviour for previous 12 months.
  • And, be actively using your MyHome Online account and have completed an annual online profile form.

OR:

Triggers to move between levels:

Trigger to move down to Reward Bronze:

  • A debt on main rent account, or court costs.

OR:

  • An incident of proven anti-social behaviour.

Trigger to move down to Reward Silver:

  • Not having an active MyHome Online account – information not updated on request.

OR: