Customers will receive all services provided in Reward Silver plus:
- Entry into prize draws – £1,000 cash prize draw every two months
- More choice when we replace bathrooms and kitchens. Six choices of tiles, worktops, cupboards, unit handles and four choices of floorcovering.
- £100 voucher to purchase accessory items for your kitchen and £50 voucher to purchase accessory items for your bathroom (when planned works are being undertaken).
- Supply and fit of a keysafe on request.
- Trimming of doors following carpet laying.
- Golden ‘goodbye’ of £100 per year for every consecutive year of receiving Reward Gold, up to a maximum of five years. Payable when terminating a tenancy (not on mutual exchange), when property is handed back in an approved condition.
How to qualify for this level of service:
To qualify for this level of service, you need to have:
- No debt on main rent account, or court costs, for previous 12 months.
- And, no proven incident of anti-social behaviour for previous 12 months.
- And, be actively using your MyHome Online account and have completed an annual online profile form.
- Be making any regular payments to us by Direct Debit.
Triggers to move between levels:
Trigger to move down to Reward Bronze:
- A debt on main rent account, or court costs.
- An incident of proven anti-social behaviour.
Trigger to move down to Reward Silver:
- Not having an active MyHome Online account – information not updated on request.
- Not having a Direct Debit agreement in place.