How to qualify for this level of service
Triggers to move between levels
Our ‘basic’ level of service:
Reward Bronze repairs is limited to meeting the terms of our contract with customers, and our legal duties under Section 11 of the Landlord and Tenant Act 1985. This means that we would only be responsible for repairing the property structure and for keeping in working order installations for supplying water, gas, electricity and sanitation and for heating and hot water.
Reward Bronze level customers would see an increase in contact from staff to help them manage and improve the way they meet the terms of their tenancy agreement.
Reward Bronze is proposed for customers who are not meeting the terms of their tenancy agreement.
Customers who receive Reward Bronze will have:
Trigger to move up to Reward Silver: