We are developing a new customer incentive scheme, called Reward, which will give incentives and rewards to customers who keep to the terms of their contract (Tenancy Agreement) with us.

You gave us lots of interesting and useful feedback and we’ve taken this into account in developing our proposal further. A key point for you was being able to receive the highest level of service without having to use MyHome Online. In response to this, we’ve added paying rent by direct debit as an alternative qualifier.

Reward will offer three levels of service: Gold, Silver and Bronze.

Reward Silver is our standard level which we expect most customers will receive. Customers who keep a MyHome Online account up to date or pay us by direct debit will be able to benefit from our Reward Gold service.

Read our leaflet for more information on Reward.