Reward is our new customer incentive scheme.
At Stonewater, we link the service we offer to the way customers manage their tenancies. This means additional rewards for customers who do things like pay their rent on time and take care of their property.
A tenancy agreement is a partnership between Stonewater and the customer. If we are paid rent on time and do not have to manage anti-social behaviour we can deliver our services more efficiently and provide best value for money. This, in turn, means we can build more new homes and invest in improving our services to customers.
Reward offers three levels of service: Gold, Silver and Bronze.
How does it work?
Details on how to qualify for each level of service is explained below:
As Reward develops, we may link new services to each level and we will tell you when we make these changes. As our digital and online services expand, we will encourage customers to use them by linking them to our Gold level of service.
This is an enhanced level of service and will be offered to customers who go over and above the required compliance with their tenancy agreement.
This is our standard level of service which we expect most customers will receive. It will be provided to customers who meet all the terms of their tenancy agreement.
This is our basic level of service and will be applied to customers who do not meet or are in breach of the conditions of their tenancy agreement.
A list of frequently asked questions about Reward.
Reduced repairs service
Customers in Reward Bronze will receive a reduced repairs service.
Reward review and appeals
A full review and appeals process is available if you believe that we’ve placed you on the wrong level of service.
Reward enquiry form
Use our Reward enquiry form to find out more, or alternatively contact us on 01202 319119
The Reward information on our website is also available in printed form (updated 26.09.2018)