We plan to phase in Reward from 2017.
You gave us lots of interesting and useful feedback and we’ve taken this into account in developing our proposal further. A key point for you was being able to receive the highest level of service without having to use MyHome Online. In response to this, we’ve added paying rent by direct debit as an alternative qualifier.
Reward will offer three levels of service: Gold, Silver and Bronze.
Reward Silver is our standard level which we expect most customers will receive. Customers who keep a MyHome Online account up to date or pay us by direct debit will be able to benefit from our Reward Gold service.