Your safety

For your wellbeing and piece of mind its important your home and surroundings are kept safe and secure - not just for the sake of you and your family, but also for those that live around you.

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Gas servicing:
We have a legal duty to carry out a safety check each year to make sure that the gas supply and appliances in your home are in a safe condition.

We comply with our responsibilities by undertaking an annual service and safety inspection that includes gas pipework, gas cookers, gas boilers, gas fires and gas water heaters.

Our contractor will contact you to arrange a convenient appointment. If you cannot keep this, please contact the gas contractor straight away to arrange another appointment.

If you do not allow us access we may have to cap the gas supply for safety reasons and to remove any risks to you or your family. It could also result in us taking legal action against you. Any costs we incur in taking this action will be passed onto you.

If you smell gas call 0800 111 999 immediately (minicom 0800 587 5055) and:

  • DO Turn off the meter at the control valve.
  • DO Put out any naked flames.
  • DO Open doors and windows.
  • DO Keep people away from the affected area.
  • DON’T Smoke or strike any matches.
  • DON’T Turn electrical switches on or off.

Visit our Gas Safety page for additional information.


We will fit a smoke alarm in your home and carry out fire risk assessments for all communal areas. It is your responsibility to make sure that you test the smoke alarm regularly and keep all emergency exits clear.

Visit our Fire Safety page for additional information.


We will test your electricity supply and wiring before you move into your home to make sure it is safe. You should ensure that your own electrical equipment is safe and in good working order.


At times we may need you to turn off your water supply. You should make sure you know where your stopcock is. It is wise to test it twice a year to make sure it is working. You can do this by; shutting it off to check it closes, then opening it fully. Then close it slightly by turning it a little towards off.

Note – if you do have to turn off your water supply, you may also need to turn off your heating system.

Carbon Monoxide

Carbon monoxide (CO) is known as the 'silent killer' as it is colourless and odourless. It can come from faulty appliances powered by any fuel that burns. These include gas, solid fuel and oil fuels. CO alarms detect the presence of this poisonous gas.

We will fit and service carbon monoxide detectors as part of our ongoing maintenance programme. Always take the following precautions (especially if a CO detector hasn't be fitted yet):

  • NEVER Use a gas appliance if you think it is not working correctly. Look out for signs that include yellow or orange flames, soot or staining around the appliance and pilot lights that frequently blow out.
  • NEVER Cover up a gas appliance.
  • NEVER Block or obstruct any internal or externally fixed ventilation grille or airbrick.
  • NEVER Block or cover any internal or externally fitted flue from a gas appliance.
  • NEVER Allow an unqualified gas fitter or person to install or carry out works on your gas appliances, or attempt the work yourself. (All qualified gas fitters are registered with Gas Safe and must present an up to date Gas Safe identification card).


Some of our homes contain asbestos as it was used extensively as a building material in the UK from the 1950s through to the late 1980s. If your home was built after the year 2000 it will not contain asbestos. We do not need to remove all asbestos from our properties as it is often safer to manage the asbestos rather than disturb it. Do not tamper with, or touch, any asbestos material.

Areas where asbestos containing materials might be found include: external fascia and soffit boards; roof felt or lining panels; roof cement; cold water tanks; textured coatings to ceilings and walls (eg: Artex); ceiling panels; garage roofs; bath panels; panels behind fires; heaters or boilers; service ducting; boiler flues; garage rainwater downpipes; panels beneath window frames; roof sheets or tiles; old ventilation pipes; hot pipe insulation; garage fascia boards; garage window lining; fire door panels; partition walls; vinyl floor titles and linoleum products.

If you are planning to do any DIY which involves drilling, cutting or sanding materials in any of the locations mentioned above, or if you are in any doubt, please contact us.

Visit our Asbestos page for additional information.