Access to our offices

If you need to visit our offices to see someone you now need to make an appointment.


This doesn’t mean that you won’t be able to see a member of staff. It just means you will need to make an appointment as we no longer have reception areas that provide direct access to the public.

Why have we made this change?

  • We are modernising our customer services, and part of this modernisation means we are developing more online and telephone access to our services.
  • We noticed the way that you interact with us had changed. Only a small minority of customers were visiting us in person at one of our offices. We are currently investing in mobile technology so that key front-line staff are able to be out within the communities delivering services to you, our customers.

How do I contact Stonewater?

  • You need to have an appointment if you would like to visit our offices. This will ensure that the right person is there to see you. To make an appointment, please use one of our multiple contact channels.
  • You may find it easier to pay your rent or report a repair by using our self service portal ‘MyHome Online’. Simply visit to log in and/or register.

If these arrangements create difficulties for you please contact your local housing office.

We are committed to delivering high quality services to our customers.