Customer service update - 10 May

Our customer service team will be unavailable from 11.45am today.

  • For emergencies that pose a risk to your home call us at 01202 319 119.
  • If you need to check your account, make a payment, or request a repair, visit MyHome
  • For everything else, you can email us on customers@stonewater.org and we’ll pick it up when we re-open.

We apologise for the inconvenience.

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It's really important that our customers understand the rights they have under their tenancy agreement and also the law.

We've put together a quick reference document for all types of agreement with us, so you know which rights you have. 

How do I know which one applies to me?

You can find your agreement type on your tenancy or lease agreement. 

These documents are for information only and do not change the terms of your agreement with us. If you find a discrepancy between this document and your agreement with us, please let us know. 

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I rent my home

If you’re renting your home, it’s important that you understand your tenancy agreement. This is a legal document that sets out your responsibilities and ours.

This guide to your tenancy agreement explains your rights and obligations as a Stonewater customer, as well as our obligations to you as your landlord.

It also outlines obligations around repairs, paying rent, pets, anti-social behaviour and more.

For more information on renting you home, visit these pages:

Your rights as a Stonewater customer